Use ‘CC’ (carbon copy) field to include those who need to be include for information only Read the email before you send it to sense check it, and use a spell checkerĭon't 'Reply all' to organisation or department-wide emailsĬonsider your recipients and only include those who are necessaryĭon't use handwritten or cursive style fonts, as these can be difficult to read and appear unprofessional The recipient may forward or add someone to your conversation at any time

Think about courtesy (how will the recipient read the message), and privacy (anything you write could be forwarded)ĭon't assume your conversation will remain private. Think about content – be concise and to the pointĭon't write too informally, as casual language and humour may be misread Instead, emphasise key words or statements (as sparingly as possible) in bold

Instead, put your thoughts down in a private document and come back to it later when you have calmed down and can formulate a more appropriate responseĭon't use uppercase text to highlight key points, as this can come across as shouty and agressive. Could you speak to someone in person or by phone?ĭon't send flippant or reactive emails in the heat of the moment. A guide to email etiquette ✅ You should alwaysĬonsider if you really need to send an email.

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